Guarantees and Policies
Hair Stylists, Nail Artists and Aestheticians rely on high-performance products to achieve and support a variety of looks and treatments. At Guillotine Salon & Spa, we believe in our client’s right to the same opportunity. That’s why we are proud to introduce “The Client’s Right to Know Guarantee,” which takes our commitment to an even higher level.
You are entitled to a consultation to determine what best suits your needs. During that consultation, you should also learn what products will support your lifestyle and bring your service to maximum potential. Guillotine Salon & Spa guarantees you a complimentary consultation before every salon service.
Right to Know
We also guarantee that you won’t leave without a recommendation for services and support products based on your consultation.
Our Right to Know Guarantee promises that if you don’t receive your consultation and recommendation, we will give you a travel size of each of the products that we used on you today.
We care as much about your looks as you do and we guarantee the Cilent’s Right to Know.
Professionals realize that a change in style techniques from time to time is refreshing. Please do not assume that an artist’s feelings will be hurt if you decide to change.
To ensure your desired appointment date and time, we recommend that you reserve your next service prior to leaving the salon. We provide a courtesy call two days prior to your appointment.
In consideration of other guests and our staff, it is important that you arrive on time for your appointment. If it is determined that you have arrived too late, you may be asked to reschedule or to be taken by another stylist. If you need to cancel your appointment, please allow 24 hours notice so that we can offer your time to another guest. Missed appointments will be charged.
Due to chemicals, sharp instruments, hot appliances, old windows and for the comfort of all guests, children and infants need to be closely supervised while in the salon. We recommend arranging childcare so that you can relax during your visit.